Answers to Frequently Asked Questions From Veterans
Q. What can I do if I don't receive my monthly benefit check?
A. Call the VA toll-free, 1 (800) 827-1000. If that doesn't produce a prompt answer, call my Texas office at (512) 916-5921 for assistance. In some instances, you may need to submit a written statement explaining that you didn't receive your check before the VA will issue a replacement check.
Q. Am I eligible to receive medical care at a VA facility if I did not get injured or ill while on active duty?
A. The answer is that you may be eligible. Eligibility for VA medical care falls into two categories: mandatory and discretionary. Veterans in the "mandatory" category are those with either a service-connected medical condition OR whose incomes meet certain requirements. Veterans with non-service-connected conditions may receive VA medical care on a "discretionary" basis, depending on available resources. To determine your eligibility, contact a Health Benefits Advisor at Austin's VA Satellite Outpatient Clinic. The telephone numbers are: (512) 389-7192, (512) 389-1010, or (512) 389-7186.
Q. I'm scheduled to close on a house soon and haven't heard if my VA loan has been approved. What should I do?
A. Call the VA toll-free, 1 (800) 827-1000, and if you don't get a quick response, call my San Antonio office at 210-704-1080 or my Austin office at 512-916-5921. You must have the following information: VA loan number, property address, and your Social Security number. Neither my office nor the VA can offer assistance without this information. While we can't guarantee that your application will be approved, we may be able to help you get the information necessary to resolve any pending problems.
Q. Where are the VA medical facilities servicing Central Texas?
A. Following is a list of VA medical facilities servicing Central Texas. For more information regarding VA benefits, including pension and compensation, education, home loans, and vocational rehabilitation can be found at the agency website .
VA Medical Centers
Olin E. Teague Veterans’ Center
1901 Veterans Memorial Drive
Temple, TX 76504
Phone: (254) 778-4811 or 1 (800) 423 2111
Fax: (254) 743-2338
Waco VA Medical Center
4800 Memorial Drive
Waco, TX 76711
Phone: (254) 752-6581 or 1 (800) 423-2111
Fax: (254) 297-3161
VA Outpatient Services
Austin Outpatient Clinic
7901 Metropolis Drive
Austin, TX 78744
Phone: (512) 823-4000
Hours: 8 a.m.- 4:30 p.m., Monday through Friday
Frank M. Tejeda Outpatient Clinic
5788 Eckhert Road
San Antonio, TX 78240
Phone: (210) 699-2100
Mon, Tue, Thur, Fri, 8:00 a.m.- 4:30 p.m.
Wednesday, 10:00 a.m. - 4:30 p.m.
San Antonio Dental Clinic
8410 Data Point
San Antonio, TX 78229
Phone: (210) 949-8900